Welcome

Our aim at Bon Secours Hospital, Dublin is to provide the highest quality of care and service provision to meet your healthcare needs.

The Mission of Bon Secours

Bon Secours means “good help”. The Mission of Bon Secours is “good help to those in need”. Bon Secours Hospitals and healthcare facilities exist to provide quality healthcare services to those in need.

The Vision of Bon Secours

Through our Mission, Bon Secours Health System will be a leader in Catholic Healthcare in Ireland. We will liberate the potential of staff and we will reach out compassionately to the community we serve. We will strive to be innovative and responsible to new developments in healthcare, while maintaining our patient friendly atmosphere in all our hospitals.

The Bon Secours Values:

•	Respect	• Innovation

•	Justice	• Compassion

•	Integrity	• Quality

• Stewardship

January 2014

SECTION 2

Hospital Information

Background

•	History of the Sisters of Bon Secours and this Hospital

•	Our Commitment To You

•	Your Commitment To Us

•	Feedback

Continuous Quality Improvement

JCI Accreditation

Where to find us

Background

Bon Secours Hospital, Dublin is part of the Bon Secours Health System, owned by the Bon Secours Sisters. It is an independent, acute care facility renowned for the Quality of its service provision. It was the first hospital in Ireland to receive formal Quality Accreditation by Joint Commission International (USA).

Comprising 130 inpatient beds and 66 Day Case beds, the Hospital treats a wide variety of patients per annum and offers a variety of specialist services.

Within Bon Secours Hospital, Dublin, our philosophy is to create a healing environment where each person feels secure, respected and cared for with the highest standard of medical/nursing and pastoral care. This philosophy extends to all staff, carers and their families.

History of the Sisters of Bon Secours

In Paris, in 1824, twelve young women committed themselves before God, as Sisters of Bon Secours, to minister to the sick, the suffering and the dying in their own homes, nursing them, offering spiritual comfort and doing whatever was necessary to help the family.

The Sisters came to Dublin in 1861 and pioneered ‘District Nursing’ in Ireland, the first religious Sisters to nurse the sick in their own homes. Realising that modern medicine demanded the hospitalisation of patients, the Sisters moved with the times, opening Hospitals in Cork, Tralee and Tuam Co. Galway.

Bon Secours Work in Ireland Today

In Ireland today, the Bon Secours Sisters work in Belfast, Cork, Mount Desert, Dublin, Galway, Knock and Tralee. The work has broadened since the early days, but the core intention stays the same: to bring the healing hand of Christ to the sick, the poor, the broken and the suffering.

Today, Bon Secours provides:

Compassionate, holistic, quality care in modern hospitals and facilities for elderly people

Spiritual care and direction through hospital chaplaincies

Complementary holistic medicine

Assistance through home visits, parish work and public health care

Social care: the Sisters work in alcohol and drug abuse initiatives and provide care and counselling for people living with HIV-related illnesses

Bon Secours Hospital, Dublin

The Bon Secours Hospital in Glasnevin, Dublin opened in 1951. It is a private, acute-care facility renowned for the quality of its service provision. It was the first hospital in Ireland to receive formal Quality Accreditation by Joint Commission International (USA). Comprising a total of 130 Inpatient beds, and 66 Day Case beds, 4 Major , 2 Minor Operating Theatres, , dedicated Endoscopy Suite, Cath Lab Interventional Suite and a comprehensive range of ancillary diagnostic, treatment and support services, the hospital attracts over 30,000 patients per annum across a wide range of medical and surgical specialties. There is also a Consultants’ Clinic on site.

Over 120 Consultants have privileges at the Hospital. The Hospital also has Royal College of Surgeons of Ireland and Royal College of Physicians of Ireland recognition for medical staff training. 24-hour NCHD care is provided.

Our Commitment To You

•	Considerate and respectful care that will enhance your comfort.

•	Protection of your privacy and confidentiality of information related to your medical care.

•	Clear and concise explanation of your condition, proposed treatments or procedures, the benefits and any potential risks of the proposed treatments, expected recuperation and the likelihood of success of treatments or procedures.

•	Access to care in a safe and secure environment free from any type of discrimination on the basis of age, race, gender, marital status, religious belief, sexual orientation, disability, family status or membership of the traveller community.

•	Willingness to let you and your family take the lead in decision making regarding your care and treatment.

•	Services of the Hospital chaplains when you request them.

•	Attentive, courteous responses to any concerns you and your family may have.

•	Diagnostic tests not available at the Hospital may be conducted at other sites. You will be informed by nursing staff if this need arises. In the event of you developing a serious complication warranting intensive care treatment, transfer by ambulance to an appropriate tertiary Hospital is arranged, in consultation with your primary Consultant.

Your Commitment To Us

•	Attend the Hospital at your appointed time and bring any relevant information given to you by your Consultant or GP.

•	If you are unable to attend for your appointment, notify the Admissions Department /Outpatients Department as early as possible.

•	In order to determine appropriate care, you will be asked to provide information to healthcare staff. Please answer as fully and honestly as possible.

•	Inform the Consultant/Nurses of any treatment you are receiving or any medication you are already taking.

•	Obtain permission from the nursing staff on your ward before leaving the ward.

•	Treat staff, fellow patients, carers and visitors politely and

with respect. We will not accept violence, racial, sexual or verbal harassment.

•	Complete insurance reimbursement forms (if applicable). Settle the Hospital account and telephone bills before departure.

•	Observe the Hospital No Smoking policy.

•	Help us maintain our high standards of safety, hygiene and tidiness in the Hospital and grounds.

Maintain and respect the confidentiality of other patients,

staff and visitors e.g. no use of phones for photographs or

videos.

Feedback

Our intention is that during your visit or stay at the Bon Secours Hospital, Glasnevin, you will receive the highest levels of service and care. As evidence of our commitment to quality, the Hospital holds Joint Commission International (JCI) Accreditation. However, should something fall below or indeed exceed your expectations and you wish to tell us about it, please feel free to do so. We always value your comments. Patient Satisfaction Forms are available in all Wards and there is an option on the website to provide feedback.

In the unlikely event that you are not happy with your Consultant or the treatment proposed, the Hospital would advise that you discuss this initially with your Consultant. If you feel unable to do this we would recommend you discuss the options available to you with your GP.

Should you have a comment or concern regarding any aspect of the clinical or non-clinical care you receive at the Bon Secours Hospital a formal customer feedback procedure exists. If you wish to use this service, please speak to a member of staff or please write to the Best Practice Facilitator. The Hospital’s procedure is without prejudice to your statutory rights to complain to the Medical Council or An Bord Altranais.

We endeavour to:

1.	Listen to and understand your concerns.

2.	Be open, honest and thorough in our investigations.

3.	Deal fairly and objectively with all concerned.

4.	Respond promptly.

5.	Seek to resolve issues amicably.

6.	Use the information positively to continuously improve the quality of our services.

Continuous Quality Improvement

Bon Secours Hospital, Dublin aims at all times to deliver excellence in quality of patient care, whilst also seeking to continually improve in line with international best practice, and to sustain those improvements. All staff in the hospital participate in best practice, quality improvement and risk management activities, and are supported in this by various committees and specialist functions.

In order to monitor our progress and ensure that our standards are clearly comparable to international best practice we have pursued Joint Commission International (JCI) Accreditation.

JCI Accreditation

We were proud to be the first hospital in Ireland to be awarded JCI Accreditation, and continue to be accredited.

Accreditation is a voluntary process in which an independent external organisation assesses the hospital to determine if it meets a set of standards designed to ensure and continuously improve quality of care.

Accreditation constitutes a tangible commitment by the hospital to monitor the quality of patient care, ensure a safe environment, and continually work to reduce risks to patients and staff.

JCI’s goal is to stimulate a clear demonstration of continuous, sustained improvement in healthcare organisations by applying international consensus standards adaptable to local needs and which are being continuously modified and enhanced.

JCI is a division of The Joint Commission, the largest accreditor of health care organisations in the United States. It surveys nearly 20,000 health care programmes through a voluntary accreditation process. The Joint Commission and its subsidiary are both not-for-profit US corporations. www.jointcommissioninternational.org

Where to find us

The entrance to the Hospital is on Glasnevin Hill, close to
both the Botanic Gardens and the Meteorological Office.

The Hospital is easily accessible by bus, number 83 from Dublin city centre and numbers 9 and 4 go via Mobhi Road which is a short walk away.

Pay and Display Car Parking is available throughout the grounds for patients and visitors. For security purposes, Hospital gates close each evening at 22.30.

SECTION 3

Patient Services	PAGE

Accommodation	14

Catering	14

Chaplaincy	14

Chapel	14

Children 15

Children as Visitors 16

Care Services	17

Care Team	17

Certificate of Illness	17

Consent	17

Convalescence	18

Discharge Planning 18

On Discharge 19

Emergency	20

Hospital Floor Plans 21-23

Health Insurance Cover	24

Non Insured Patients 25

Tax Relief 25

Infection Control	26

Patient Responsibilities 27

Mail	28

Medicines	28

Clinical Trials	29

Organ Donation	29

Pain Management	29

Parking	30

Patient Safety	31

Patients Falls 32

People with Disabilities	33

Privacy / Patient Information	33

Restaurant	34

Security & Safekeeping	35

Lost Property	35

Shop	35

Smoking	35

Taxis	36

Telephone	36

Television	37

Visiting	37/38

Wi-Fi/ Patient Internet Access / E-mail	39

Accommodation

The Hospital has both private and semi-private rooms which are allocated depending on availability and level of insurance cover.

Catering Department

The Irish Heart Foundation has awarded the Happy Heart for Healthy Eating to our catering service. Our daily menu offers you a choice of healthy options including vegetarian.
Special requirements are catered for on request.

Chaplaincy

There is a Chaplain and a chaplaincy team available. Arrangements can be made for patients of all denominations to be visited by their clergy, and can be contacted through the Pastoral Care team. The Sacrament of Reconciliation is available on request.

Chapel

Mass is celebrated in the Hospital Chapel daily at 11.00 a.m., and is relayed to patient’s bedrooms on Channel 13. The chapel is located on the Ground Floor.

Children as patients

The Bon Secours Hospital recognises the needs of children and:

Welcomes Parents, Guardians, Family Members or Carers to remain with the child at all times.

Parents, Guardians, Family Members or Carers are also permitted to escort the child into the Anaesthetic Room before surgery and collect the child in the Theatre Recovery Room after surgery, if necessary.

Children as visitors

Children under 12 years old are not allowed to visit any patient care areas . They may visit the restaurant under supervision

Care Services

The Bon Secours Hospital is an acute general Hospital providing the following elective clinical services:

• Cardiology	• Nutritional

Cardiac Cath Lab	• Oncology

• Dental Surgery	• Ophthalmology

• Dermatology	• Orthopaedics

• Diabetes Services	• Paediatrics

• Diagnostic Imaging (incl. MRI)	• Pain Management

• Dexa Scan	• Palliative Care

• ENT Surgery	• Pathology

• Endocrinology	• Podiatry

• Gastroenterology	• Physiotherapy

• General Surgery	• Plastic Surgery

• Gerontology	• Psychiatry

• Gynaecology	• Respiratory Medicine

• Haematology	• Sleep Lab

• Nephrology	• Urology

• Neurology	• Uro-Dynamics

• Neurosurgery	• Vascular Surgery

(* Elective paediatric surgical patients aged between 6-18 years without underlying medical conditions.)

Care Team

Whilst in Hospital you will be under the care of your Consultant, Clinical Nurse Manager and Nursing staff. Expect staff to introduce themselves when they enter your room and look for their identification badges. To ensure your safety and that you receive the correct treatment prescribed for you, an identity armband which will be issued to you at time of admission must be worn at all times up to discharge.

If your identity armband comes off, please ask to be issued with a new one.

Repeated requests for personal information is part of our safety programme and your assistance is important.

Certificate of Illness

Medical and Surgical Welfare certificates will be issued on request at the Nurses Station on your Ward. Please bring your PPS number with you when requesting a medical certificate.

Consent – General/Implied

When you present for admission, your general consent to care as directed by your Consultant is assumed. This care may involve examinations, laboratory testing, x-rays, scans, the administration of medication and nursing or other health care interventions relevant to your condition.

You can expect that each intervention proposed will be explained to you by your Consultant or by a member of your health care team.

If you wish to withdraw your consent to any intervention, please inform your Consultant or attending nurse and your wishes will be respected.

In circumstances where you require surgical intervention, the administration of anaesthesia/sedation or the use of blood and blood products, you will be asked to give informed consent.

Convalescence

If you have private medical insurance, your insurer may pay towards the cost of convalescence in an approved Nursing Home after a stay in Hospital. If you require convalescence, please inform nursing staff as soon as you are admitted, as it is necessary to book this in advance. Please speak to nursing staff for further information.

Discharge Planning

All patients and relatives need to be aware that insurance companies do not cover their stay in hospital once their primary Consultant has indicated that they are clinically fit for discharge. A short period of time is granted for patients who require additional care at home to be put in place or source a nursing home bed. Family members are required to proactively complete this as soon as possible once discharge has been indicated.

The CNM and Discharge Liaison Nurse will assist patients and relatives with the completion of forms for Home Care Packages and Fair Deal. Unfortunately, there will be a period before this is put in place by the HSE and families and relatives may have to avail of other ways to provide care, e.g. Home Instead, Comfort Keepers.

On Discharge

The date for your discharge is decided in consultation with your Care Team. Medical staff will give you any prescription that may be necessary, together with instructions regarding
follow-up care.

Please note that rooms must be vacated no later than 10.30 am on the day of discharge. If you are to be collected at a later time, you may be asked to vacate your room and wait in a discharge area.

In the event that you have any problems following discharge, we advise you to do the following:

•	Contact the Hospital and speak to the Nursing staff

•	In an emergency situation you are advised to go to the nearest Accident and Emergency Department

You or your family should ensure on your discharge that your account is settled in the Accounts Office and any property or personal belongings are collected. You may settle your account by cash, personal cheque or the following Credit Cards: Visa/Mastercard/Laser or on the hospital website www.bonsecoursireland.org

Emergency

In the unlikely event of a fire or other emergency, you will be advised on the proper safety procedure including evacuation of the room, ward or Hospital. Your attention is drawn to the

Fire Notices and Emergency Exit signs displayed in each area and the Hospital’s No Smoking Policy.

Note: The Fire Alarm is tested every Friday at 9.00a.m.

Ground Floor

First Floor

Second Floor

Health Insurance Cover

Bon Secours Hospital is an independent hospital. It receives no government funding and relies on payment from clients in order to continue to provide high quality care.

The hospital is a fully participating hospital and operates a direct settlement arrangement with: -

VHI Healthcare

Aviva Healthcare

Garda Medical Aid

ESB Provident Fund

Prison Officers Medical Aid Society

Before admission, please check that your policy covers the treatment that you need. You are responsible for all charges not covered by your insurance company.

The telephone numbers of the insurance companies are:

VHI Healthcare	1850 444444

Laya Healthcare	1890 700890

Aviva Healthcare	1890 717717

Garda Medical Aid	(01) 8991604

ESB Provident Fund	(061) 340474

Prison Officers Medical

Aid Society	(01) 8308963

GloHealth	1850 781781

Non Insured Patients

Please contact the hospital’s Credit Control Department at (01) 8065305 for an estimate of the cost of the treatment being proposed.

Please note that the amount quoted will be for your hospital treatment only.

Professional fees for Consultant Medical Staff are not included.

The hospital amount is payable on admission.

The amount quoted will be based on the normal length of stay and tests for your treatment. If additional tests are required or a longer stay is required, an additional bill will be sent to you after you are discharged.

Tax Relief

Certain medical costs are tax deductible. Please contact your tax office for details.

If you have any queries re costs, please contact the Credit Control Department at (01) 8065305

Infection Control

Visitors Responsibilities

As a visitor to our hospital we ask you to please respect and follow this Visiting Guidance:

Visiting is not permitted after 21.00 hrs and no more than 2 visitors per patient is recommended or arrangements agreed at the discretion of the nurse in charge. Children under the age of 12 years are not allowed to visit patient care areas.

Additional restrictions may apply during outbreaks of infectious diseases.

Don’t visit if you feel unwell with sore throats, flu, vomiting and/or diarrhoea etc.

Always enter and exit the hospital through the main entrance door.

Use hand hygiene facilities as available when entering and exiting the hospital and wards/departments.

Comply with isolation policies and signage, report to nurse in charge who will explain precautions to be taken. When visiting a patient in isolation, this patient should be the last person visited rather than the first due to possible spread of infection.

Refrain from touching dressings, drips, catheters, sharps containers etc.

Do not to sit/lie on patients beds, use the chairs provided.

Do not use patient’s toilets. Please use visitors toilets provided. If unwell with vomiting and diarrhoea whilst using the bathroom facilities please inform the nearest reception area to notify the cleaning department.

Help keep our hospital clean and inform staff of any cleaning concerns.

Do not access unauthorised areas, e.g. Ward Kitchens.

Do not bring in food without prior consultation.

Follow hospital policy in respect of gifts of flowers to patients.

Follow hospital restrictions on use of mobile phones.

Patients’ Responsibilities

Please inform nursing/medical staff on admission of any previous history of MRSA, VRE, Clostridium difficile, ESBL, TB etc. You may need to be placed in an isolation room until screening results are obtained.

Inform nursing/medical staff immediately if feeling unwell with vomiting and/or diarrhoea, flu like symptoms, rashes etc at time of admission and throughout your stay.

If you have a medical device such as an IV line or urinary catheter etc please report signs and symptoms of infection to medical/nursing staff, i.e. redness, pain, leakage, temperature etc.

Report vomiting/diarrhoea experienced in the bathroom to the nearest reception area to ensure prompt cleaning of the facilities.

Please use hand hygiene facilities available in your ward and throughout the hospital.

You are invited to request staff to clean their hands before attending to you if you feel they haven’t done so.

Mail

Incoming mail for patients is delivered to the Hospital daily Monday to Friday and is delivered to your Ward. Letters should be addressed to:

(Your name and ward)

Bon Secours Hospital

Glasnevin

Dublin 9

Outgoing mail is collected daily, at 16.00, from the post box located at Reception on the Ground Floor. Stamps are on sale in the hospital shop.

Friends and family may also send a greeting via the hospital website www.bonsecoursireland.org and we will deliver it to you during office hours.

Medicines

A written list or printout of your prescription along with all prescription drugs must be brought into the Hospital and should be given to nursing staff. These will be used for you while you are in Hospital. You will be asked to detail any medications, including over-the-counter, herbal and alternative medicines you are currently taking, the dosage and frequency. Please do not take any medications that have not been prescribed or approved by your Consultant. At the conclusion of your stay, your Consultant may discontinue some familiar medicines or order further supplies of medications to be taken afterwards. You may be referred to your family doctor for any further prescriptions.

Clinical Trials

The Hospital does not routinely participate in Clinical Trials but will facilitate participation in an external clinical trial if necessary and following confirmation that all requisite approvals are in place. Please notify your Consultant and Nursing staff accordingly.

Organ Donation

The Hospital supports the National Organ Donation Programme and has Organ Donation cards available.

Pain Management

When facing a stay in hospital, we worry about having to endure intense pain. This doesn’t have to be the case anymore. Modern pain management makes it possible to eliminate pain to a large degree or reduce it to a tolerable level.

To achieve this, we need your help.

Tell us as soon as you can what sort of pain you are experiencing and how intense it is.

Dealing with pain is very important for your recovery because, among other things, pain can restrict your movement and breathing and distract your attention from the treatment process. Intense pain can also weaken your determination to get better.

We will ask you regularly about your experience of pain, while you are in our care.

Please use the scale below to describe your pain. This will enable us to design a pain management programme tailored to your specific needs.

Pain Scale

0 1 2 3 4 5 6 7 8 9 10

No	Worst

Pain	Pain

Imaginable

Parking

Pay and Display car parking is available throughout the grounds for patients and visitors. For security purposes, the Hospital gates close each evening at 22.30 hrs.

Patient Safety

The hospital environment is obviously quite different from your home environment. For your safety, we would like to point out some of these differences. We need your help in making your stay as safe as possible, so please:

Remember that hospital beds are narrower and higher than the beds at home, so be careful turning and getting in and out of bed.

Remember that most of the furniture in your hospital room is on wheels, so don’t lean on it unless you know it is secure.

Use your call bell when you need any assistance.

If you have a room-mate who asks for assistance, notify the nurse before helping him/her.

Wear shoes or slippers when out of bed.

Inform the Ward Sister if you want to leave your nursing area.

Hot water bottles and electric blankets are not allowed.

Report any faulty equipment/hazards in your room to nursing staff immediately

Fire Exits are clearly marked and each ward has a fire alarm. In the event of a fire, do not use the elevators. The hospital is fully equipped with fire safety equipment and fire alarms. In the event of fire alarm activation stay calm. Our staff are fully trained in the fire procedures and you will receive directions from senior staff on duty.

Patient Falls

Slips, trips and falls are a very common cause of accidents. Falls can result in serious injury, often to bones and joints. As we get older, a fall can result in not only loss of mobility but also loss of confidence.

Causes of Falls

Slippery surfaces

Poor footwear, for example flip-flops

Health related issues such as poor eyesight, dizziness, being unsteady on your feet

Certain medications can make you feel dizzy or drowsy

What can you do during your hospital stay?

Let us know if you have fallen in the last six months

Tell the nurses if you feel anxious about moving around or if you feel unsteady on your feet

Keep the call bell within easy reach and use it if you need assistance with moving around the ward

Wear non-slip, well fitting shoes or slippers

Keep your personal items within easy reach , including glasses and/or hearing aids as appropriate

Use your walking aid if you have one

After receiving an anaesthetic or sedation, please call the nurse the first time you get out of bed AND if you feel weak or dizzy

What can we do for you?

If we are worried about you falling, we might move

you closer to the Nurses station

We will move you closer to toilet facilities if required

We are available to assist you when required

We have grab rails next to the toilets, baths, shower

and a pull string call bell in our bathrooms

There are night lights over all the patient beds

For your added safety, we put an alert sign over your

bed/door and we place a purple alert band on your

wrist

Our aim is that you remain safe during your stay with us.

People with Disabilities

The Bon Secours Hospital provides wheelchair access to the Hospital, designated parking spaces for people with disabilities, and wheelchair accessible toilet facilities.

Privacy/Patient Information

The Hospital is committed to respecting your privacy and we will do everything we can to ensure this is achieved. If you do not wish people to know that you are a patient in the hospital or if you would like to restrict your visitors or phone calls, please inform Reception staff or a staff member on your ward.

General limited information is available to your family from the Clinical Nurse Manager/Staff Nurse. Where possible, we would urge you to nominate a family spokesperson to relay

information to other family members and friends. Detailed medical information is confidential and may be obtained only from your Consultant.

Restaurant

The Hospital Restaurant is located on the Ground Floor adjacent to Reception and is open to patients, visitors and staff. Restaurant opening hours are:

Monday to Friday:

07.30 – 11.30

12.00 – 14.00

14.30 – 16.30

17.00 – 18.30

Saturday:

09.30 – 11.30

12.00 – 15.30

Sunday:

09.30 – 11.30

12.00 – 14.00

14.30 – 16.30

17.00 – 18.30

Restaurant closes at 15.30 hrs on Saturday and 18.30 hrs on Sunday and Bank Holiday weekends.

In addition, vending machines are located on the Ground Floor of the Hospital. Due to Health and Safety regulations, there are restrictions on certain foodstuffs that can be taken from the Restaurant.

Security & Safe Keeping

Valuables, jewellery, large sums of money or items of sentimental value should not be brought into the Hospital and must be either returned to your home or immediately deposited in the Hospital’s safe for safekeeping. The hospital does not accept responsibility for items kept in patients’ rooms. Due to space limitations, items discovered following discharge will be discarded after three months if not collected.

Lost Property

Items discovered in the Hospital will be discarded after three months if not collected.

Shop

The hospital shop is located on the Ground Floor, opposite the lift. A range of newspapers, magazines, soft drinks, confectionery and toiletries is available. The Hospital also has a trolley shop service that visits the ward each morning.

Smoking

Smoking is strictly prohibited in the hospital and at the front door of the hospital. A patient’s smoking hut is situated in front of the hospital. Patients are asked not to leave their rooms before 07.30 hrs, and in the evening to return by 21.00 hrs. Patients must advise staff when leaving the ward. We appreciate your support in complying with National Smoking Legislation.

Taxis

Taxis may be ordered by contacting the Hospital reception desk – dial 0.

Telephone

Each patient has a telephone located on his/her locker. It can be activated by using a €10 phone card, (available from Reception or a vending machine) and dialing a pre fixed code.

Dial * (star) 5023, enter PIN number on back of card and dial the number with country code. This process applies to each call. Cards can be used on any phone outside the hospital.

Additional public telephones are available on all floors. Reception can be contacted by dialing 0.

Use of mobile telephones is restricted within certain areas of the Hospital building. These areas are clearly signed.

Useful Telephone Numbers:

Bon Secours Hospital:	01-837 5111

01-806 5300

(Fax: 01-837 5896)

Website Information:	www.bonsecoursireland.org

E-mail address:	info@dublin.bonsecours.ie

Television

The following television channels are available by remote control in your room:

RTE1	RTE 2

TV3	TG4

RTE News	ITV

BBC1	BBC2

Channel 4	SKY News

Channel 5	EWTN

SKY Sports 1	Sky Sports 2

Sky Sports 3	Sky Sports 4

Sky Sports News	Chapel (Channel 13)

RTE Radio 1	RTE Radio 2

Newstalk

Visiting

Visitors are always encouraged to visit the Hospital up to 21.00hrs, except before 10.00 a.m. and during mealtimes, which are:

• Mid-day meal: 12.30 – 13.00

• Evening meal: 17.00 – 17.30

Unfortunately, children under twelve years old are not allowed to visit patient care areas. They may visit the restaurant under supervision.

There may be occasions when visiting is restricted for reasons

such as doctor’s consultations, routine daily procedures or

to facilitate periods of rest deemed necessary by nursing or

medical staff. When receiving visitors in shared

accommodation, please show consideration for patients who

may be resting. Please ask relatives not to visit should they

have a cold, stomach bug or other contagious diseases.

Visiting times in the High Dependency Unit

10.00 – 12.00

14.30 – 16.30

18.30 – 20.00

The maximum number of visitors per patient at any one time in this Unit is 2. Children under 12 years may be permitted to visit at the discretion of the nursing staff.

Please advise your visitors that flowers or potted plants are no longer allowed at the hospital for Health and Safety and infection control purposes.

Wi-Fi/ Internet Access/ E-mail for Patients

Patients and visitors who have their own laptops / mobile devices may connect to our wireless network throughout the patient areas within the Hospital.

It is called BonSecGuest; this access is free to all and details of the username and password can be obtained from Reception or the Nurses Station.

For those patients who do not have a mobile device there is a PC available for free use, on the Ground Floor of the Diagnostic Hub.